General Delivery Information
• We ship your order via Bpost (www.bpost.be).
• All deliveries require a signature upon receipt of the package.
• Responsibility for the goods purchased is transferred to you upon signature of the acknowledgement of receipt. Please note that if you are not the final recipient - for example in the case of a gift - the person who signs the acknowledgement of receipt assumes responsibility for the goods purchased.
• We are not able to redirect shipments once orders have been shipped.
• You will receive a tracking code (barcode) by e-mail from B-post, maximum 72 hours after confirmation of your order. To track your order, please enter the barcode as well as your postcode on the following website: https://track.bpost.cloud/btr/web/#/home?lang=fr.
• The delivery man is from Monday to Friday (working days), from 8 am to 5 pm (information given as an indication). If you realize that you will not be at home at the time of delivery, do not hesitate to change your delivery preferences via this same email indicating:
o To your neighbours
o In a safe place (your carport, a garden shed, ...)
o In a collection point
• What happens if I am not available at the time of delivery?
• If you are absent when the postman comes, a delivery notice will be left in your letterbox and you can collect your parcel at a collection point. More information on the Bpost website: https://www.bpost.be/site/fr/recevoir/recevoir-un-colis
• The post office or post office point keeps your order for a maximum of 15 calendar days. Afterthis period, it is returned to the sender.
• Your orders are processed and shipped between Monday and Friday, excluding holidays. Weundertake to process your orders as soon as possible (max. 72 hours excluding weekends).
• LeSlibard cannot be held responsible for delays due to payment controls or customsrequirements.
• Standard delivery times set by B-post: BE +48 hours, EU 3 to 5 days, Rest of the world 4 to 15 days.
* Note that these are only guidelines and that they start at the moment of shipment from Bpost's warehouse.
• Shipping costs are added during the ordering process.
• Our prices do not include: import duties, tariffs, taxes and any other costs related to customsor importation, which are at the discretion of the buyers.
• Free delivery in Belgium and Europe from 50€ purchase.