• We accept size exchanges only related to the first order. After this order is placed, any size exchange will be refused. Any other type of exchange will be refused, unless it is related to a defective product.
• Exchanged or returned goods must be in their original condition and packaging. Goods that are used, damaged, stained or in any other condition (e.g. smell) that would prevent resale in new condition cannot be returned or exchanged.
• Any cost incurred by the exchange of a first order or the return of defective products will, of course, be gladly refunded by LeSlibard if the claim is accepted.
• LeSlibard.com cannot and will not assume responsibility for loss or damage during return or exchange shipping.
• Once the merchandise is returned LeSlibard reserves the right to evaluate the resale ability and/or authenticity of the customer's claim in the event of a defect or error in the merchandise shipped.
• Returns and exchanges can only be requested and made for purchases made on the online shop LeSlibard.com.
How to return an order
1. You have a period of 14 days from receipt of your order to return all products ordered on the site www.leslibard.com.
2. Let us know what happened. Email us at email@example.com. Don't forget to mention your order number and the reason for the return/exchange.
3. We will evaluate and confirm your request by email (note that final acceptance can only be guaranteed after evaluation of the goods upon receipt, see step 4).
4. Return the goods to the following address: Rue de Londres 18, 1050 Ixelles, Belgium.
5. Upon receipt, we will assess the goods to determine whether they are suitable for resale and/or whether the application is genuine.
6. If the claim is accepted, we will dispatch the exchange goods or refund you as soon as possible. If, after evaluation, the request is rejected, no refund will be issued.
Your order does not match what you received
• Should we accidentally send the wrong references and/or sizes, we will be happy to exchange them for the right ones.
• If the correct products are no longer available, you can either choose another item in stock - at the same price as the original order - or request a refund. In the event of a refund, we will reimburse you for all costs (including shipping costs).
• LeSlibard.com cannot and will not assume responsibility for loss or damage upon return.
You have received faulty goods
• In very rare cases, a defect may occur in the goods we ship. If you are one of these unfortunate customers and you receive faulty goods, we will be happy to exchange or refund them. We apologize in advance for any inconvenience caused.
• If the same goods are no longer available for exchange, you can either choose another item instock - with the same price as the original order - or request a refund. In the event of a refund,we will reimburse all costs (including shipping costs).
• LeSlibard.com cannot and will not assume responsibility for loss or damage during returnshipping.
Quality ControlAll LeSlibard products are tested on several quality points during the production process. A second quality check is carried out upon arrival at the main LeSlibard warehouse. A third check (mainly on the colour and quality of the fabric) is carried out before the goods are shipped to our customers. This process has guaranteed optimal quality in the past and will continue to do so in the years to come.If you have any questions, please do not hesitate to contact us via firstname.lastname@example.org.